Terms of Service
Last Updated: October 19, 2026
Welcome to Novelleaa. These Terms of Service ("Terms") govern your access to and use of novelleaa.com, including our website, products, content, features, and related services (collectively, the "Services").
Novelleaa is operated by Wuhan Mingguangbo Trading Co., Ltd. Throughout these Terms, the words "Novelleaa," "we," "us," and "our" refer to the business operating this store.
By accessing our website, browsing our products, placing an order, or otherwise using our Services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.
Please read these Terms carefully before using our website or completing a purchase.
Use of Our Website
You may use our website and Services only for lawful purposes and in accordance with these Terms and applicable laws.
When using our Services, you agree not to:
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Engage in unlawful, fraudulent, or misleading activities;
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Provide false or inaccurate information when placing an order or contacting us;
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Interfere with the operation, security, or functionality of our website;
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Attempt to gain unauthorized access to our systems, accounts, or information;
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Upload or transmit malicious software, harmful code, or other disruptive material;
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Copy, reproduce, distribute, or commercially exploit website content without appropriate authorization;
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Use automated methods to improperly access, collect, or misuse information from our website;
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Violate the legal rights of Novelleaa, other customers, or third parties.
We may take reasonable steps to protect our website, customers, and business if we identify activity that violates these Terms or applicable law.
Eligibility and Customer Information
By using our Services or placing an order, you confirm that you have the legal capacity to enter into the relevant transaction under applicable law.
You agree to provide accurate, current, and complete information when placing an order, including your name, email address, shipping details, and payment information where required.
You are responsible for reviewing your order details before completing checkout and for notifying us promptly if you discover an error.
We are not responsible for delivery problems caused by inaccurate or incomplete information supplied by a customer, except where otherwise required by applicable law.
Products and Product Information
We make reasonable efforts to present our products clearly and accurately, including their descriptions, images, specifications, prices, and availability.
Product colors and appearance may differ slightly from the images displayed on your device due to screen settings, lighting, photography, or other factors.
Although we aim to keep product information accurate and up to date, occasional errors or omissions may occur.
We may correct inaccurate information, update product descriptions, or modify product availability when reasonably necessary, subject to applicable law and any rights arising from an existing purchase.
Product Availability
Products displayed on our website are subject to availability.
We may limit quantities, discontinue products, or temporarily remove products from sale when necessary.
If a product becomes unavailable after an order is placed and we cannot fulfill the purchase, we will notify you where appropriate and arrange any applicable refund in accordance with the circumstances and applicable law.
Pricing and Promotions
Product prices are displayed on our website and may change from time to time.
The applicable price and order total will be presented during checkout before payment is completed, subject to correction of obvious pricing or technical errors where permitted by law.
Any applicable shipping charges and available shipping options will also be displayed during checkout.
Promotional offers, discounts, and special shipping arrangements may be subject to specific conditions or eligibility requirements. Any applicable conditions will be presented with the relevant offer.
We reserve the right to correct promotional or pricing errors and to modify or discontinue promotions where permitted by applicable law. Changes will not remove rights that have already arisen under applicable law.
Orders and Acceptance
When you submit an order, you are requesting to purchase the selected products under the terms presented during checkout.
An order confirmation may acknowledge receipt of your order, but it does not necessarily mean that the order has been finally accepted or that fulfillment is guaranteed.
We may review an order before fulfillment for reasons including:
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Payment authorization or verification;
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Product availability;
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Incomplete or inaccurate order information;
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Shipping information verification;
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Suspected fraud or unauthorized transactions;
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Obvious pricing or technical errors.
We may decline, limit, or cancel an order where reasonably necessary and permitted by applicable law.
If we cancel an order after payment has been collected, any applicable refund will be handled in accordance with the circumstances of the order and applicable law.
Payment
Payment must be completed using an available payment method offered during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate to the best of your knowledge.
Payment processing may be provided by third-party payment service providers. Such providers may process transactions in accordance with their own applicable terms, security procedures, and privacy policies.
We do not guarantee that every payment method will be available at all times.
Any additional fees charged by your bank, card issuer, or payment provider are subject to the applicable provider's terms and policies.
Shipping and Delivery
Novelleaa currently offers shipping to customers located in the United States.
The shipping options currently offered are as follows:
Express Shipping
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Shipping fee: $6.99 USD
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Estimated delivery: 5–8 business days
Free Shipping
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Eligible orders: $39.00 USD or more
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Shipping fee: Free
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Estimated delivery: 10–15 business days
Standard Shipping
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Eligible orders: $0.00–$38.99 USD
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Shipping fee: $3.99 USD
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Estimated delivery: 10–15 business days
Shipping options, eligibility, and applicable charges will be confirmed during checkout. The options displayed at checkout will apply to the order being placed.
Delivery times are estimates rather than guarantees. Actual delivery may be affected by carrier operations, weather, public holidays, transportation interruptions, local delivery conditions, or other circumstances outside our reasonable control.
For further information, please review our Shipping Policy.
Shipping Information and Address Changes
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you discover an error in your shipping address after submitting an order, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before an order enters fulfillment or shipment preparation. However, we cannot guarantee that changes will be possible after processing or shipment has begun.
Order Changes and Cancellations
If you need to change or cancel an order, please contact our customer support team as soon as possible.
Email: service@novelleaa.com
We will review your request based on the current status of the order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
Any cancellation, refund, or other remedy will be handled in accordance with our applicable policies and applicable law.
Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Return requests should generally be submitted within 14 days after the order is received, subject to the eligibility requirements described in that policy and any mandatory rights under applicable law.
Before returning any product, please contact us at:
Please wait for return instructions before sending a product back.
The business address listed in our company information is provided for business identification and contact purposes. It should not be treated as a return address or shipping warehouse address.
Approved refunds will generally be issued to the original payment method used for the purchase, subject to applicable law and the circumstances of the transaction.
For further details, please refer to our Return & Refund Policy.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide the following information where applicable:
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Your order number;
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A description of the issue;
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Photos or videos showing the problem.
We will review the information and explain the available next steps based on the circumstances, our applicable policies, and applicable law.
Nothing in these Terms limits any rights or remedies that consumers may have under applicable law.
Intellectual Property
Unless otherwise stated, website content, including text, graphics, photographs, logos, designs, layouts, and other materials, is owned by or licensed to Novelleaa or the relevant rights holders and may be protected by intellectual property laws.
You may access and use the website for personal, lawful shopping purposes.
You may not reproduce, distribute, modify, republish, publicly display, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.
Third-Party Services and Links
Our website may include or rely on third-party services, such as payment processors, shipping providers, analytics services, advertising platforms, and other service providers.
We may also provide links to third-party websites for convenience.
Third-party services and websites may operate under their own terms and privacy policies. We do not control their independent practices, content, or availability.
Your interactions with third-party services may be subject to the terms established by the relevant provider.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed in connection with our Services.
Please review our Privacy Policy to understand how your information may be handled when you browse our website, place an order, or contact our customer support team.
Website Availability and Errors
We aim to maintain a reliable and accessible shopping experience. However, we cannot guarantee that our website or Services will always be available without interruption, delay, or technical error.
From time to time, the website may contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, availability, or other information.
We may correct errors and update website information when reasonably necessary, subject to applicable law and any rights arising from an existing purchase.
Disclaimer of Warranties
To the extent permitted by applicable law, our website and Services are provided on an "as available" basis.
We do not guarantee uninterrupted access or that every technical issue will be resolved immediately.
Nothing in these Terms excludes or restricts any warranty, consumer protection, or other right that cannot legally be excluded or restricted under applicable law.
Limitation of Liability
To the extent permitted by applicable law, Novelleaa and Wuhan Mingguangbo Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services where such liability may legally be limited.
This provision does not exclude or restrict liability that cannot legally be excluded or restricted, including any mandatory consumer rights or remedies applicable to your purchase.
Suspension or Restriction of Access
We may take reasonable steps to suspend or restrict access to our website where necessary to address security concerns, suspected fraud, unlawful activity, technical problems, or violations of these Terms.
Any such action will be taken subject to applicable law and any rights that cannot legally be restricted.
Governing Law and Consumer Rights
These Terms are subject to applicable laws and regulations.
Mandatory consumer protection rights that apply based on your location remain unaffected. Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived or restricted.
Changes to These Terms
We may revise these Terms from time to time to reflect changes to our website, products, business practices, Services, or applicable legal requirements.
The updated version will be published on this website with a revised update date where appropriate.
Changes will take effect as permitted by applicable law. The version applicable to a particular transaction will be determined in accordance with the relevant circumstances and applicable law.
We encourage customers to review these Terms periodically.
Contact Us
If you have questions about these Terms, our products, an order, or our Services, please contact us using the information below.
Customer Service Email:
service@novelleaa.com
Business Phone:
+86-27-88861566
Brand Name:
Novelleaa
Legal Company Name:
Wuhan Mingguangbo Trading Co., Ltd.
Business Address:
No. 118, Xiehu Avenue, Zhurushan Sub-district, Caidian District, Wuhan City, Hubei Province, P.R.China (Attached 800)
Website:
novelleaa.com
Novelleaa is operated by Wuhan Mingguangbo Trading Co., Ltd.