FAQ
Welcome to Novelleaa’s Frequently Asked Questions.
Here you can find helpful information about our shipping options, delivery estimates, orders, returns, refunds, and customer support.
1. Where does Novelleaa ship?
Novelleaa currently offers shipping to customers located in:
The United States
Please ensure that your shipping address and contact information are accurate and complete when placing an order.
2. What shipping options are available?
We currently offer the following shipping options for orders within the United States:
Express Shipping
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Shipping Fee: $6.99 USD
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Estimated Delivery: 5–8 business days
Free Shipping
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Qualifying Orders: $39.00 USD or more
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Shipping Fee: Free
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Estimated Delivery: 10–15 business days
Standard Shipping
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Qualifying Orders: $0.00–$38.99 USD
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Shipping Fee: $3.99 USD
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Estimated Delivery: 10–15 business days
The available shipping methods and applicable charges will be displayed during checkout before you complete your purchase.
3. How can I qualify for free shipping?
Orders totaling $39.00 USD or more qualify for Free Shipping within the United States.
For orders between $0.00 and $38.99 USD, Standard Shipping costs $3.99 USD.
Express Shipping is available for $6.99 USD, with an estimated delivery time of 5–8 business days, subject to availability at checkout.
4. How long does delivery take?
Estimated delivery times depend on the shipping method selected:
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Express Shipping: 5–8 business days
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Free Shipping: 10–15 business days
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Standard Shipping: 10–15 business days
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier operations, weather conditions, public holidays, transportation disruptions, local delivery conditions, or other unexpected circumstances.
5. When will my order be shipped?
Order processing and shipping preparation take place before delivery begins. The delivery estimates listed above refer to the estimated shipping time and may not include order processing time.
We will provide order or shipping updates when available.
6. Can I change or cancel my order?
If you need to request an order change or cancellation, please contact us as soon as possible at:
We will review your request according to the current status of your order. Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
7. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact our customer support team as soon as possible.
We will make reasonable efforts to assist before your order enters fulfillment or shipment preparation. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers are responsible for providing accurate and complete delivery information at checkout.
8. How can I track my order?
When tracking information is available, it will be provided after your order has been shipped.
If you have questions about your order status, please contact:
To help us locate your order, please include your order number and the email address used during checkout.
9. What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please provide your order number and any available tracking information. Our customer support team will review the available details and assist you as appropriate.
10. What if I receive a damaged, defective, or incorrect item?
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us as soon as possible.
Please provide:
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Your order number;
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A description of the issue;
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Photos or videos showing the problem, where applicable.
We will review your request and provide further instructions based on the circumstances.
11. Can I return a product?
Returns are handled according to our Return & Refund Policy.
Please contact our customer support team before sending any product back:
Please wait for return instructions before arranging a return. Any applicable return request period and eligibility requirements are described in our Return & Refund Policy.
12. How are refunds processed?
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
For more information, please refer to our Return & Refund Policy or contact our customer support team.
13. How can I contact Novelleaa?
If you have questions about our products, orders, shipping, returns, or refunds, please contact us using the information below.
Customer Service Email:
service@novelleaa.com
Business Phone:
+86-27-88861566
Brand Name:
Novelleaa
Legal Company Name:
Wuhan Mingguangbo Trading Co., Ltd.
Business Address:
No. 118, Xiehu Avenue, Zhurushan Sub-district, Caidian District, Wuhan City, Hubei Province, P.R.China (Attached 800)
Website:
novelleaa.com
Novelleaa is operated by Wuhan Mingguangbo Trading Co., Ltd.
Thank you for choosing Novelleaa. We appreciate your business and are happy to assist you with your shopping experience.