Terms of Purchase
Last Updated: October 19, 2026
These Terms of Purchase ("Terms") apply to all purchases made through novelleaa.com, operated by Wuhan Mingguangbo Trading Co., Ltd. ("Novelleaa," "we," "us," or "our").
By placing an order through our website, you agree to these Terms, together with our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review the information below carefully before completing your purchase.
1. Placing an Order
Customers may place orders through our website by selecting available products, choosing applicable options or variants, providing the required information, and completing the checkout process.
Before submitting your order, please review the following details carefully:
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Product name and description;
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Selected product options, variants, and quantities;
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Shipping address and contact information;
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Available shipping methods and applicable charges;
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Discounts or promotional offers, where applicable;
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Total amount payable; and
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Payment information.
You are responsible for ensuring that the information submitted during checkout is accurate and complete.
If you notice an error after placing an order, please contact our customer support team as soon as possible.
2. Order Confirmation and Acceptance
After an order is submitted, you may receive an order confirmation acknowledging that we have received your purchase request.
Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or that fulfillment is guaranteed.
We may review orders before fulfillment for reasons including payment authorization, product availability, incomplete information, suspected fraud, or obvious pricing and technical errors.
Where reasonably necessary and permitted by applicable law, we may decline or cancel an order.
If we cancel an order after payment has been collected, any applicable refund will be handled in accordance with the circumstances of the transaction and applicable law.
3. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability information are presented accurately.
Product appearance may vary slightly due to lighting, photography, screen settings, or other factors.
Products displayed on our website are subject to availability. We may update product information, discontinue products, or limit quantities when reasonably necessary.
If a product becomes unavailable after an order is placed and we cannot fulfill the purchase, we will notify you where appropriate and arrange any applicable refund for amounts paid for the unavailable product.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
4. Pricing and Promotional Offers
Product prices are displayed on our website and may change from time to time.
The applicable product prices, discounts, shipping charges, and total amount payable will be presented during checkout before payment is completed, subject to correction of obvious errors where permitted by law.
Promotional offers, discounts, and special offers may be subject to eligibility requirements, expiration dates, or other conditions displayed with the relevant promotion.
We reserve the right to correct pricing or promotional errors and to modify or discontinue offers where permitted by applicable law.
5. Payment Terms
Payment must be completed using an available payment method offered during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate to the best of your knowledge.
Payment transactions may be processed by third-party payment service providers. Your use of a particular payment method may also be subject to the terms and policies of the relevant provider.
We do not guarantee that every payment method will be available at all times.
Any additional fees charged by your bank, card issuer, or payment provider are subject to the applicable provider's terms and policies.
6. Shipping Options and Fees
Novelleaa currently offers shipping to customers located in the United States.
The current shipping options are as follows:
Express Shipping
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Shipping Fee: $6.99 USD
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Estimated Delivery Time: 5–8 business days
Free Shipping
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Eligible Order Value: $39.00 USD or more
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Shipping Fee: Free
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Estimated Delivery Time: 10–15 business days
Standard Shipping
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Eligible Order Value: $0.00–$38.99 USD
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Shipping Fee: $3.99 USD
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Estimated Delivery Time: 10–15 business days
The shipping methods available for a particular order, the applicable eligibility requirements, and the final shipping charges will be displayed during checkout.
The shipping options and charges presented at checkout will apply to the order being placed.
For additional information, please review our Shipping Policy.
7. Delivery Estimates
The delivery estimates currently listed for our shipping options are:
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Express Shipping: 5–8 business days;
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Free Shipping: 10–15 business days;
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Standard Shipping: 10–15 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery may be affected by carrier operations, weather, public holidays, transportation interruptions, local delivery conditions, and other circumstances outside our reasonable control.
Any additional order processing time, where applicable, may affect the date an order arrives.
8. Shipping Information and Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify the recipient's name, street address, city, state, ZIP code, and other required delivery details before completing checkout.
Incorrect or incomplete information may result in delivery delays or other delivery issues.
If you need to correct your shipping address after placing an order, contact us as soon as possible at:
We will make reasonable efforts to assist before fulfillment or shipment preparation. However, we cannot guarantee that an address can be changed after an order has been processed or shipped.
9. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
Customer Service Email:
service@novelleaa.com
We will review your request according to the current status of the order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If an order has already been shipped, a cancellation request may need to be handled under our Return & Refund Policy and applicable law.
Any cancellation or refund will be processed in accordance with the circumstances of the order and applicable requirements.
10. Returns and Refund Eligibility
Returns and refunds are governed by our Return & Refund Policy.
Return requests should generally be submitted within 14 days after the order is received, subject to the eligibility requirements in that policy and any mandatory rights under applicable law.
Before returning any product, please contact our customer support team at:
Please wait for return instructions before sending a product back.
Submitting a return request does not automatically mean that the return or refund has been approved.
We will review the circumstances, the reason for the request, the product condition where relevant, and the information provided before determining the appropriate next steps.
11. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
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Your order number;
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A description of the problem;
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Photos or videos showing the issue, where applicable.
Our customer support team will review the information and explain the available next steps.
Depending on the circumstances and applicable law, the appropriate resolution may include a replacement, refund, or another remedy.
Nothing in these Terms is intended to restrict consumer rights that cannot legally be excluded or limited.
12. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If you have questions about a refund, please contact our customer support team and include your order number and any relevant refund information.
For additional details, please refer to our Return & Refund Policy.
13. Return Shipping and Return Instructions
Return shipping arrangements and any applicable costs depend on the circumstances of the return, the reason for the request, our applicable policies, and applicable law.
If you receive a damaged, defective, or incorrect product, please contact us before arranging a return so that we can review the issue and provide instructions.
Do not send products to the business address listed on this website unless our customer support team specifically instructs you to do so.
The business address provided in our company information is for business identification and contact purposes and should not be assumed to be a return address or shipping warehouse address.
14. Taxes and Additional Charges
Any applicable taxes or other charges will be handled and displayed during checkout as required by the applicable checkout process and relevant laws.
Customers remain responsible for charges that are lawfully applicable to their purchase but are not collected by us at checkout.
The final amount payable will be presented before payment is completed, subject to applicable law.
15. Fraud Prevention and Order Review
We may review transactions for payment verification, security, fraud prevention, and other legitimate operational purposes.
Where reasonably necessary, we may request additional information or take steps to verify an order before fulfillment.
We may decline, restrict, or cancel an order where we reasonably believe that the transaction involves unauthorized activity, fraud, abuse, or a violation of applicable policies, subject to applicable law.
If payment has already been collected for an order that is cancelled, any applicable refund will be handled in accordance with the circumstances and applicable law.
16. Third-Party Payment and Service Providers
Certain purchase-related services, including payment processing, shipping, analytics, fraud prevention, and other transaction-related functions, may be provided by third-party service providers.
These providers may process relevant information in accordance with their own terms, privacy policies, and applicable requirements.
We are not responsible for the independent terms or practices of third-party providers outside our reasonable control.
Your use of such services may be subject to additional terms established by the relevant provider.
17. Relationship with Other Store Policies
These Terms of Purchase should be read together with our other applicable store policies, including:
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Terms of Service;
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Privacy Policy;
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Shipping Policy; and
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Return & Refund Policy.
Our Shipping Policy provides additional information about shipping destinations, delivery estimates, and shipping fees.
Our Return & Refund Policy explains the conditions and procedures for return requests, refunds, and related issues.
All policies are subject to applicable law. Nothing in these Terms is intended to override mandatory consumer rights.
18. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes to our products, Services, business practices, or applicable requirements.
The updated version will be published on this website with a revised update date where appropriate.
The version applicable to a particular transaction will be determined in accordance with applicable law and the circumstances of the purchase.
We encourage customers to review these Terms before placing an order.
19. Contact Us
If you have questions about a purchase, payment, order status, shipping, return, or refund, please contact us using the information below.
Customer Service Email:
service@novelleaa.com
Business Phone:
+86-27-88861566
Brand Name:
Novelleaa
Legal Company Name:
Wuhan Mingguangbo Trading Co., Ltd.
Business Address:
No. 118, Xiehu Avenue, Zhurushan Sub-district, Caidian District, Wuhan City, Hubei Province, P.R.China (Attached 800)
Website:
novelleaa.com
Novelleaa is operated by Wuhan Mingguangbo Trading Co., Ltd.