Shipping Policy
Last Updated: October 19, 2026
At Novelleaa, we aim to make the shipping process clear and convenient for our customers. This Shipping Policy explains our current shipping destinations, available shipping methods, shipping fees, and estimated delivery times for orders placed through novelleaa.com.
Shipping Destinations
Novelleaa currently offers shipping to customers located in:
The United States
Please ensure that your shipping address and contact information are accurate and complete when placing an order.
Available Shipping Methods
We currently offer the following shipping options for orders within the United States.
Express Shipping
Shipping Fee: $6.99 USD
Estimated Delivery Time: 5–8 business days
Express Shipping provides an alternative for customers who prefer the shorter estimated delivery timeframe. Availability will be confirmed during checkout.
Free Shipping
Eligible Order Value: $39.00 USD or more
Shipping Fee: Free
Estimated Delivery Time: 10–15 business days
Orders that meet the applicable $39.00 USD threshold qualify for Free Shipping within the United States.
Standard Shipping
Eligible Order Value: $0.00–$38.99 USD
Shipping Fee: $3.99 USD
Estimated Delivery Time: 10–15 business days
For orders below $39.00 USD, Standard Shipping is available at the applicable $3.99 USD shipping fee.
The shipping method, eligibility, and applicable charges displayed during checkout will apply to your order.
Estimated Delivery Times
Our current estimated delivery times are as follows:
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Express Shipping: 5–8 business days
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Free Shipping: 10–15 business days
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Standard Shipping: 10–15 business days
These delivery estimates are not guaranteed. Actual delivery times may vary depending on carrier operations, weather conditions, public holidays, transportation interruptions, local delivery conditions, and other circumstances outside our reasonable control.
Please note that the estimates above refer to the shipping and delivery timeframes shown in our shipping settings. Any additional order processing time, where applicable, may affect when an order arrives.
Shipping Charges and Free Shipping Eligibility
Shipping charges depend on the order value and the shipping method selected.
For orders within the United States:
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Orders totaling $39.00 USD or more qualify for Free Shipping.
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Orders totaling $0.00–$38.99 USD qualify for Standard Shipping at $3.99 USD.
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Express Shipping is listed at $6.99 USD, with an estimated delivery time of 5–8 business days.
The final shipping options and charges will be displayed during checkout before payment is completed.
If the shipping options available for a particular order differ from the descriptions above, please refer to the options and charges presented at checkout.
Providing Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review the following details before completing your purchase:
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Recipient's full name;
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Street address;
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City and state;
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ZIP code;
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Other delivery information required for successful delivery.
Incorrect or incomplete information may result in delivery delays or other shipping issues.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
Order Changes and Cancellations
If you need to request an order change or cancellation, please contact our customer support team promptly.
Customer Service Email:
service@novelleaa.com
We will review your request according to the current status of your order. Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
Order Tracking
Tracking information will be provided when available after your order has been shipped.
If you have questions about your order status or tracking information, please contact us at:
To help us locate your order, please include your order number and the email address used during checkout.
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
Email: service@novelleaa.com
Please provide your order number and any available tracking information. We will review the information and assist you as appropriate.
Delivery delays may occur due to carrier operations, weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us as soon as possible.
Please provide your order number, a description of the issue, and photos or videos where applicable.
Our customer support team will review your request and explain the available next steps.
For additional information, please refer to our Return & Refund Policy.
Shipping Address and Return Address
The delivery address provided during checkout is used to determine where your order should be delivered.
The business address listed in our company information is provided for business identification and contact purposes. It should not be assumed to be a shipping warehouse or return address.
Please contact our customer support team before sending any product back and wait for specific return instructions.
Do not send returned products to the business address unless our customer support team specifically instructs you to do so.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, business practices, or applicable requirements.
Any revised version will be published on this website with an updated revision date where appropriate.
Contact Us
If you have questions about shipping, delivery, or the status of your order, please contact us using the information below.
Customer Service Email:
service@novelleaa.com
Business Phone:
+86-27-88861566
Brand Name:
Novelleaa
Legal Company Name:
Wuhan Mingguangbo Trading Co., Ltd.
Business Address:
No. 118, Xiehu Avenue, Zhurushan Sub-district, Caidian District, Wuhan City, Hubei Province, P.R.China (Attached 800)
Website:
novelleaa.com
Novelleaa is operated by Wuhan Mingguangbo Trading Co., Ltd.